LawnStarter Lawn Care Service

Deji Abatan
1 Star
This was the worst lawn service i have ever received. After rescheduling 3 times, the provider only mowed the front and ignored the back yard. After calling to understand why the backyard was not mowed, the provider came to mow the back yard and then left grass clippings in the flower beds and on the lower deck. In addition, I was charged for a second mow when the the entire yard was not mowed in the 1st place. The last straw was that the provider then left a broken riding mower in my back yard for over two weeks. Communicating to clarify any issues would have been helpful. Instead my account was credited and then the service was canceled. I still have not received a refund or the service that I paid for. I would not recommend this business.
Sunday 26th September 2021

Andrea Halsell
1 Star
I am highly disappointed with the services that I have received from LawnStarter. I booked services with this company as I had moved into a new house with my 3 children and did not immediately have a lawn mower. The representative told me all I needed to do was complete 3 services with them. I completed the 3 services, with 2 of them the provider showing up after dark. The service was very expensive for the service I was receiving and for as small as my yard is. My final service was on March 20. I paused the upcoming service that showed in the app while I figured out how to cancel and then canceled the services. My app showed no future services scheduled and the app showed the only option that I had was to "Activate" services. I received an email on April 11 to schedule a service, that showed me that there was in fact no future services scheduled as intended, verified in the app and went about my business. Today to my surprise and honestly shock, someone showed up today and was mowing the lawn. I told him that we did not have services scheduled, showed him my app that there was nothing and he said he showed it on his end. He had partially done the front yard, but did not complete the back, despite him claiming he did. I asked him to leave as I was not needing his services. I was then charged for the services. I called customer support for assistance, to figure out what was going on and how to get a refund. After 31 minutes I ended the call as the employee repeatedly regurgitated what he saw on his end, told me they would not issue a refund and refused to connect me with a supervisor. There was no effort to resolve the situation or to provide support that would have potentially resulted in a return customer or referral. I am incredibly disappointed and disgusted that this is how this business is run. It seems as though not presenting honest information on the app of what they themselves are scheduling on the company side, is a shady way of keeping people paying. I need confirmation that my services are in fact canceled, a full refund to be issued and contact from the company. So disappointed.
Friday 19th April 2024

Sarah Marks
1 Star
I almost never write reviews, but if I hate one thing, it’s having my time wasted. This is the most unreliable, unprofessional services I have ever subscribed to. I signed up nearly a month ago for bi-weekly mowing for my very small front and back yards. I have been no-showed 4 times, and the one time someone has actually shown up to mow my lawn, I wasn’t home (because my service kept getting rescheduled and then I was out of town) and the person only mowed my front yard. Didn’t even bother to touch the back yard despite thorough instructions (and an unlocked gate). Save yourself the hassle and hire someone reliable.
Wednesday 17th July 2024

Dheeraj Borra
1 Star
I have been using Lawn Starter for about two years now to maintain a lot, in 78207 - TX, I own staying out of town. Through a neighbor, I was recently made aware that the lot was overgrown and hasn’t been tended to in 8 months. LawnStarter, all the while, charged payments without ensuring that their providers performed mowing. Even after I reached out to Lawn Starter, customer support mentioned that they could not address this dispute before the City's abatement deadline because they were backlogged with complaints (another red flag). I am left with no choice but to spend $1000 to cover LawnStarter’s mistake. I feel deceived, and the least I could do is put this review out here to warn others not to use LawnStarter.
Monday 9th August 2021

mitchell swafford-cobb
1 Star
I rarely ever bother to leave a bad review but over the course of a week and a half this company provided me the worst experience I've ever had with any business in my life. I'll try and make it short and sweet. I contacted them to have my lawn mowed and after a very awkward conversation with a human being that was speaking to me in a weird scripted dialogue, I had my first service scheduled for the following Thursday. Well that day came and went and the "pro" that they assigned (they are not professionals by the way, it's any random person with a pickup truck and a lawn mower. They also do not have any of their own employees they are basically the middleman for other smaller businesses) no called no showed. I contacted customer service over the phone and through their text service and they weren't helpful in the least. The people I spoke to on the phone were clearly working from home as I could hear dogs and kids in the background and they had absolutely zero desire or knowledge whatsoever to provide any sort of reasonable service. They basically just apologized and Shrugged their shoulders. They said they would try to find me another "pro" in the next 24 to 48 hours. That never happened so I had to contact customer service again 3 days later and they finally were able to assign another "pro" to my property. 6 days after my initial scheduled service was the day the next crew was supposed to arrive at my house. Another no-call no-show. Again they say you can contact them in the app but any message I ever sent was never responded to. Again I had to contact customer service as they do not contact you at all regarding missed appointments. They basically just contract out the service to a random person and then you're on your own. After 8 days I canceled my "service" entirely. They say you can cancel it in the app but I had to call in to verify and sure enough they said it wasn't canceled on their end. Overall the entire experience was horrible and in the end I realized the entire thing felt like a big scam. Luckily I did some more searching around and found another company that came out immediately and actually shook my hand and walked my property with me and after I told them my experience with this terrible company they decided not to charge me for the overgrown grass as a courtesy. The reviews they have on their website are absolutely fake and they hide the bad reviews. Actually look at the real Google reviews and read them and you will see that this is complete trash. Save yourself and STAY AWAY FROM THIS "BUSINESS"
Saturday 4th May 2024